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Customer-Centric Banking: The Need is Imperative and Immediate

For the longest time, the branch was the undisputed center of the banking universe and everything revolved around it. In the last 20 years, banking transactions have moved from 50% in-branch to 95% digital self-service channels with customer experience at its center.

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Risk Rewards Diversification

Adel A. El-Labban, Group CEO & MD of Ahli United Bank B.S.C., discusses how strategic geographic diversification and anticipation of changing market demand were key to the bank’s resilient pandemic performance.

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Digital Revolution Roundtable: Building for Change

Banks are overcoming resistance by introducing a culture of transformation.

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A Purpose-Driven Banking For The Post Pandemic World

Sanat Rao, Global head and Chief Business Officer, Infosys Finacle, speaks about how banks need to lead with a purpose-driven approach to thrive in the post-pandemic world and bring better value to the communities they serve.

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On the Path Towards Cash Management’s Digital Endpoint

Following the COVID-19 pandemic, treasurers today face greater pressures than before.

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Virtual Roundtable on Digital Banking Transformation and Innovation

Banks are experiencing faster growth by collaborating with tech partners to build new revenue streams and create a unified customer experience.

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Banking Business Trends 2021

Rajashekhara V Maiya, Global head of Business Consulting and Product Strategy for Infosys Finacle, discusses fivetrends affecting banks and financial service providers.

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Beyond Digital Transformation

One of Russia’s top providers of digital corporate banking solutions, Sberbank created a comprehensive business banking ecosystem driven by AI and big data. Anna Loevskaya, Sberbank’s Director of Digital Corporate Banking,discusses the bank’s strategy for rising digital demand, self-service digital UX, and omnichannel integration, and how Russia’s largest bank is fast becoming one of its leading tech innovators.

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Request to Pay Revolutionizes Real-Time Payments

The global payment landscape is experiencing a revolution with the introduction of real-time banking, the rise of digitalisation and new customer expectations. The new Request to Pay messaging service will transform the payments industry and increase usage of real-time payments, offering greater speed, flexibility and control and enhancing the payee and payer relationship.

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Miamis Growing Financial Service Sector Makes Dollars and Sense

Home to the largest concentration of international banks in the United States and the second-largest financial hub outside of New York City, Miami’s roster of high-profile banking and financial services companies continues to grow.

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CIB Egypt: Calm at the Center of the Storm

As the COVID-19 crisis emerged, CIB Egypt was ready with a comprehensive pandemic strategy to ensure business sustainability and protect the health and safety of its staff, customers, & community.Mr.Hussein Abaza, Chief Executive Officer and Board Member ofCIB Egypt, explains how vision, resilience & innovation made it a model for how to live and work safely in the pandemic.

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Delivering Banking Amid New Realities

Mohamed Aly, the CEO of ADIB-Egypt, explains how the bank has worked to mitigate the impact of COVID-19 on its operations.